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New Versa not tracking heart rate

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‎04-14-2020 05:01 - last edited on ‎04-29-2020 08:40 by Fitbit Moderator

‎04-14-2020 05:01 - last edited on ‎04-29-2020 08:40 by Fitbit Moderator

I got a new versa today. I am struggling to connect to the heart rate monitor. 

 

Yes, the heart monitor is turned on within the watch. Yes, location services are activated. I have fully set up the watch and everything else seems fine. I have tried resetting the watch and application on factory settings. 

 

There are no lights/flashes monitoring the heart rate behind the screen face.

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 08:39

‎04-29-2020 08:39

Hi 
@Ailysh, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and provided some instructions. Don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

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