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New Versa, not updating.

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‎01-16-2019 02:03 - last edited on ‎01-17-2019 09:11 by Moderator Alum

‎01-16-2019 02:03 - last edited on ‎01-17-2019 09:11 by Moderator Alum

I took back my versa today for faulty biometrics, the new versa I received will not update. I have tried everything I could find on the forums, nothing seems to be working. Any suggestions?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎01-17-2019 09:18

‎01-17-2019 09:18

Hello @danielle__, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience wtih us. Tell me, have you tried to restart your phone and your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

 

  1. Make sure your watch is connected to the Wi-Fi network you want to use. 
  2. Move your watch closer to your router.
  3. Make sure your router is connected to the internet. 
  4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
  5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

 

  1. Try turning Bluetooth on and off on your phone.
  2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
  3. Try again to update your watch.
  4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-17-2019 23:53

In response to MarcoGFitbit

‎01-17-2019 23:53

Thankyou!
After 3 days and 100 attempts I finally got it working. I appreciate your detailed response 🙂
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