New Versa not updating

[Holleee30]

New versa has just had a progressing partially blue screen saying on my app that it’s updating over and over again since I got part way through setting up at 19.30 this evening - it is now nearly 11pm! What am I doing wrong?! Have I completed the set up? I got as far as WiFi connecting before this “updating” happened. Help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Holleee30. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your new Fitbit Versa. I am sorry that you are going through this situation. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please continue working with them. 

Let me know if you have any questions.

[Holleee30 · Accepted solution]

No they’re not very helpful at all - just say try again with Bluetooth and your WiFi connection isn’t strong enough. One just told me off for not following their instructions properly after a mistake they had told me to do! Not impressed at all!!!!!!!!!!!

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Holleee30. 

I'm sorry to hear about your experience, I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. I was able to get in touch with our Support team and was told that they assisted you via chat and provided a solution. Thank you for your time and efforts. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

I'll be around if you need further assistance.

[Magen13905]

Holleee30, I just purchased a Versa and have been trying to do the initial setup for over 24 hours now.  I found a forum thread from 8/31/18.  Apparently, you need to do a factory reset, uninstall the app, remove it from your bluetooth devices and start all over.  I am in the process of setting it up for the first time after resetting it.  If it doesn't work this time, I am returning it to the store...luckily Kohl's states they have a hassle-free return policy.

[Ace1960]

How do I reset my Fitbit Versa 2? It’s not discoverable one my bluetooth

[Magen13905]

I’m not sure if it’s the same as the Versa, but if so, you hold down all three buttons at the same time, the Fitbit logo will appear and about a 1/2 second after the logo disappears you’ll want to release just the bottom right button, continuing to hold the other two buttons until it vibrates. It took me like 5 or 6 times before I could get it to vibrate.

[StaceyLR]

@Holleee30, I am having the exact same issue with a brand new Versa and have tried all the tips I have found so far. Did you get a resolution? What worked for you in the end? I appreciate any tips you can offer! Thanks! 

[Magen13905]

Hi StaceyLR,

I was having the same issues...even after I did a factory reset, uninstalled it everywhere and started over.  So, I am actually returning it to the store now.  Hopefully they will accept it.  Good luck!

[Holleee30]

Luckily as I had only had it for a day the store I bought it from gave me a straight replacement and it set up within ten minutes so was definitely a hardware issue with the watch itself! Hope it gets sorted for you!

Sent from my iPhone

[Holleee30]

Luckily the store I bought from did a straight exchange after Fitbit suggested it could be a hardware issue. My replacement connected and set up within ten minutes. Try the live chat to Fitbit support, that’s what I did! Good luck!

Sent from my iPhone

[Holleee30]

Yep I returned mine to a great store who were very sympathetic - new Versa setup in under 10 mins and all running smoothly. Was so frustrating when the other one kept failing.

Sent from my iPhone

[Magen13905]

Glad you got a new one and it worked out for you!  Unfortunately, they did not have any others in stock that I liked so I just returned it.  Maybe I'll try again another time.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Magen13905 @Ace1960. It's nice to see you around, @Holleee30 @StaceyLR. I am sorry for the delayed response.

@Ace1960 thank you for joining the thread and sharing that your Versa is not discoverable by Bluetooth. You can restart the watch by following the steps in this help article: How do I restart my Fitbit device? If the issue persists, please let me know if your watch is paired to your Fitbit account.

@Holleee30 I am glad to hear you were able to exchange the watch and set it up without any issues. I'm sorry to hear about your experience, I hope you continue enjoying your new watch and working on your goals.  

@Magen13905 thank you for your efforts to help other users. I really appreciate your efforts and your time. I'm sorry to hear that you decided to return the watch and hope to have you in the Fitbit family in the future. 

@StaceyLR thank you for joining the thread and sharing that you're experiencing the same issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you have any additional questions.

[ian59]

Fitbit Versa lite has been sat on my desk for two days, and Sunday the 26th it recorded 2664 steps,

and Monday 27th 2756 steps....What is going on ???.

no vibration, before you say.

I then went to update, and its been doing it since 9pm last night..its now 06-36 am Tuesday.

Ive re installed the app and all the other advice given on the Forum..now I just need my money back.

This is a useless piece of kit.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ian59. I am sorry for the delayed response.

Thank you for joining the thread and sharing the details of the issues you're experiencing with your Versa Lite. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.