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New Versa the battery wont last 12 hours

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‎02-03-2020 15:02

‎02-03-2020 15:02

I just got this Versa for Christmas just over a month ago and it wont hold a charge over 12 hours did long charges when I first got it with the computer and a also with a 2 amp charging block I have no apps running in it just the hart rate monitor and still very very short battery life, I've also did a hard reset on it as well no chance in battery life.

The Fitbit web site says it should last four day.

not very impressed yet 

any suggestions  

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‎02-03-2020 16:56

‎02-03-2020 16:56

Hi @Russ36 That is not good battery life. I would either return it to the store you bought it from if their return policies will accept it, or contact Support. It is defi itely not expected behaviour.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2020 01:14

‎02-04-2020 01:14

Just take it to the retailer or contact Fitbit CS. This happened to my husband's tracker and Fitbit monitor the battery discharge by you syncing when full then during discharge. Once this is proved they will send a new one    

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