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New Versa won't connect to Spotify

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‎12-26-2019 03:37

‎12-26-2019 03:37

Hi, I just got a new Versa and I've been trying to download Spotify. But it gives me a pink notification that I need to make sure my device and app are up to date. Both are. But it still won't let me download the Spotify app. I have rebooted my phone and watch. I have deleted my app and reloaded it. I have also reinstalled my versa by using the "add new device" option, and nothing is working. 

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‎01-01-2020 09:15

‎01-01-2020 09:15

@lzacate Welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your Versa not showing the option to install Spotify and thank you for troubleshooting this issue. Please try a factory reset and see if you are able to download the app after updating your device again. Note that you will need to set it up again.

 

Let me know how it goes.

Alvaro | Community Moderator

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