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New Versa won't connect to my phone

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‎08-01-2020 17:00 - last edited on ‎08-04-2020 05:02 by Fitbit Moderator

‎08-01-2020 17:00 - last edited on ‎08-04-2020 05:02 by Fitbit Moderator

The previous owner did not delete the account or take it off of blue tooth.  I have tried a factory reset with the three buttons but that doesn’t work.  

My settings doesn’t have a gear but three lines with switches.  When I open it, there is no factory reset.  There is a pair option but that doesn’t seem to work.

 

 

Moderator edit: updated subject for clarity

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‎08-04-2020 05:02

‎08-04-2020 05:02

Hi @Ace1sam, welcome to our Fitbit Community! Regarding the setup issues that you are experiencing with the Fitbit Versa, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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