New Versa won’t sync with my iPhone

[Mcmacey]

I purchased the Versa yesterday and set it up last night. After wearing it today I realised it  had stopped syncing. I have spent the last five hours rebooting my iPhone, rebooting the Versa, uninstalling and reinstalling the app, etc, etc, etc. Not only does it not sync, the app can’t see the Versa at all now.

having read through so many posts from users with similar connectivity issues, I am disgusted that Fitbit hasn’t withdrawn these devices from sale until they resolve the problem. 

I wish I’d bought a Garmin and I will be attempting to get my money back.

[DramaQueenDiva]

Hi @Mcmacey, this may seem like a random question, but were there other Fitbits around when you attempted to set up the Versa?  They will need to be moved if there are.

Also, were there any other Bluetooths on when you tried the setup process?  These will also need to be moved or switched off during the setup process.

[Mcmacey]

No there were no other Fitbits nearby - it’s the first one I’ve owned and I’m not happy. I have Bluetooth headphones but I unpaired these having read through the many well-intentioned but completely useless troubleshooting instructions.

[Crafty6131]

My new Versa is really frustrating me. It does not sync when I open app, says it is not connected to Bluetooth.....etc. I’m thinking I have to send it back and get Garmin again. I have Samsung 9+