help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa won't update and shows the start screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2020 10:14 - last edited on ‎02-09-2020 12:53 by

‎02-07-2020 10:14 - last edited on ‎02-09-2020 12:53 by

Just got a new versa, have the fitbit app on my Samsung Galaxy 9 plus, but it wont update the versa and the versa is only showing the screen with the logo. How do I get started when it won't update?

Getting ready to send it back, please help. It refuses to update so I how I use it when I cannot get past that first screen?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-09-2020 12:52 - edited ‎02-09-2020 12:54

‎02-09-2020 12:52 - edited ‎02-09-2020 12:54

Welcome to the Fitbit Community, @SlimShady77. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your new Fitbit Versa won't update and is only showing the screen with the logo. I am sorry that you are going through this situation, I totally understand how you are feeling. I recommend following the troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer