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New app deleted active minutes.

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‎07-10-2019 10:56

‎07-10-2019 10:56

I had 19 active—on both previous app and Versa. After getting 15 additional minutes on Versa, synced with the new app.  Back to 15 minutes on the new app and on Versa. (Liked the new app interface.)

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‎07-12-2019 17:03

‎07-12-2019 17:03

Hi @Profphil, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

 

Thank you for sharing the details of the issue you're experiencing with your active minutes which disappeared after you synced your Fitbit Versa with the new app. In order to investigate, please let me know if you manually logged any activity? Do you have any third party app connected to your Fitbit account?

 

You can find more information about the active minutes here.

 

Looking forward to your response! 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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