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New firmware update won't come through my new Versa

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‎03-28-2021 17:07 - last edited on ‎03-30-2021 11:51 by Fitbit Moderator

‎03-28-2021 17:07 - last edited on ‎03-30-2021 11:51 by Fitbit Moderator

Hello, 

 

I just got my Versa last week. I was told to wait for the firmware update. But I feel it’s been a bit long. It is still saying it’s up to date. But I can’t download stuff (SPo2 for example) because it says to check for update. My app is up to date. I’ve deleted and re downloaded it. I’ve removed the versa and readded it. What am I missing?! 

 

Moderator Edit: Clarified subject

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‎03-30-2021 11:50 - edited ‎10-02-2023 05:41

‎03-30-2021 11:50 - edited ‎10-02-2023 05:41

Hi there, @Erinlund. Welcome to the Community Forums. Thanks for the details provided in your post and trying to troubleshoot your Versa 2 before posting here. I understand where your concern is coming from. 

Since you've exhausted all possible troubleshooting steps we could've provided here in the community, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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