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New update not showing stats

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‎07-12-2019 03:06 - last edited on ‎07-17-2019 14:51 by

‎07-12-2019 03:06 - last edited on ‎07-17-2019 14:51 by

Help. This updated app does not show my steps, sleep or bpm. None of my information is showing up after January 2019. Where did all my stats go.  I want my steps to show on top not the calories. Does anyone have the customer support number to talk to someone?

 

 

Moderator edit: subject for clarity

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‎07-17-2019 14:50

‎07-17-2019 14:50

Welcome to the Fitbit Community @sweetdeja57. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that you no longer see your stats after the app update. Thank you for your efforts to resolve the issue. I recommend confirming that your device is paired to your Fitbit account. If not, please follow the steps to set up your device: How do I set up my Fitbit device?

 

You can see the options to contact Customer Support here. 

 

I'll be around if you need further help!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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