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New versa 2 wont turn on or sync

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‎02-17-2020 08:10

‎02-17-2020 08:10

I have a brand new versa 2, I cannot get it to turn on or sync. It is charged. Ive tried restarting my iPhone, deleting the app, etc. I cant restart the watch because it wont leave the screen that says “Download the fitbit app to get started.” Which I have done but it won’t pair. 

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‎02-18-2020 06:37

‎02-18-2020 06:37

@Trisha96, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't start up and won't connect with your iPhone.

 

Since you mentioned that your watch asks you to download the Fitbit app and you already did it, please make sure that you are following the set up process as described in this help article.

 

If you already tried these steps, let me know if you get any error message during the setup process.

 

Keep me posted! 😀

JuanJo | Community Moderator

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