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New watch face wont show when fitbit is moved towards you

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‎08-18-2019 03:11

‎08-18-2019 03:11

Hi - just changed my fitbit watchface for the 3rd time because they stop working after a while which is really annoying me. However my problem now is that the latest one will not respond to wrist movement like previous watchface. This means I have to press button to see the face which is not always convenient. Is there a setting for this or do I just have to put up with it? Thanks for any help.

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‎08-18-2019 05:50

‎08-18-2019 05:50

@Mauramac Hello!  Are you using Fitbit's watch faces or a third-party?  Make sure screen wake is turned on.  To do this, hold down the button on the left of the Versa to make sure Screen Wake is enabled.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-18-2019 05:50

‎08-18-2019 05:50

@Mauramac Hello!  Are you using Fitbit's watch faces or a third-party?  Make sure screen wake is turned on.  To do this, hold down the button on the left of the Versa to make sure Screen Wake is enabled.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-18-2019 06:57

In response to Heather-S

‎08-18-2019 06:57

Thank you SO much. It solved the problem - didn't know about the hold button option and found the screen wake up. I am really grateful.

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