No More Sync / No more pairing

[faboo]

Hi Everyone,

Since last night my versa2 refuse to sync with FitBit App ( Gpixel3 Android12 ).

Nothing change except the last update received on versa 2 few days before.

I tried :

• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off phone and turn it on after 2 minutes.
• Turn on the Bluetooth.
• Tried to sync Versa 2 again.

No success..

So I tried :

• Log out FitBit App
• Uninstall FitBit
• Turn off the Bluetooth.
• Shut off phone and turn it on after 2 minutes.
• Reinstall FitBit / Login FitBit
• Tried to sync Versa 2 again.

No success..

So I tried harder 3 times :

• Log out FitBit App
• Uninstall FitBit
• Turn off the Bluetooth.
• Factory Reset Versa2
• Restart Versa2 x3times
• Shut off phone and turn it on after 2 minutes.
• Reinstall FitBit / Login FitBit
• Tried to Pair Versa 2.
  • all steps I accept everything ( location , TOS etc.. ) are fine until the step the versa 2 give you a Pin number and here it refuse to go further.

The Pin is displayed by the Versa 2, I enter it in the FitBit App , and the app show me this :

I tried With another phone ( Iphone ) same issue..

Someone have a idea ?

Thanks !

[karen_ct]

A new firmware update is being pushed out to Versa 2 (I received the 35.72.1.19 firmware update this morning). So far, I’m not seeing an issue with syncing to Android (I use a Surface Duo 2 and my Fitbit Android app is v. 3.56.1).

On which Fitbit firmware version is your Versa 2?

[faboo]

Hi @karen_ct , 

The problem now since I reset to factory the versa 2 , it's seem I can't see the installed version.

I have only welcome screen of the versa2 

Maybe I should downgrade or upgrade the firmware if possible, but I don't found a way to do that out of the App Fitbit 

[karen_ct]

Sorry to hear that. You’ve done all the troubleshooting steps I can think of. Perhaps contact Fitbit support directly?

[Staceyjo90]

I only got my fitbit 2days ago and it was fine yesterday and since about 3pm today I keep getting the syncing issue and do all the steps above it reconnected after restarting phone and fitbit but now disconnected again grrrrrr.. 

[mpullan]

I was having same issues as you and after doing your steps about 3-4 days in a row, it finally has been syncing successfully for 2 weeks

[faboo]

Hi Guys,

After contacting Fitbit Support, nothing can be done..

You simply have to buy a new device...💩

My versa2 is only 1 year and 6 months old.

I don't think I will continue with Fitbit, as I am looking for a product with a longer life span

Anyway, thanks for your replies, and good luck

[euqitna]

Can’t agree with you more! 😂

Both of my Versa stopped working within 13 & 17 months. Buyers be aware!!

[SunsetRunner]

I updated my Samsung A52 phone on the date you wrote this thread and from the same time I have had the same issue as you.  Prior to the update the watch and phone were syncing like champions but as soon as it updated to Android 12, no good.  I contacted Fitbit chat and was given the same trouble shooting tripe by a number of people (exactly what you have outlined in this thread) to try and fix the issue and to no avail, it will just not sync and the phone doesn't recognise the nearby location permissions even though all the permissions are allowed.  The good news is the versa still syncs with a very old Samsung phone which is Android 11 and a lovely lady in FItbit help wrote back to me suggesting that for the time being I should just stick to using the old phone.  To say I am disappointed is an understatement because I DON'T WANT TO USE THE OLD PHONE, I PURCHASED  THE NEW ONE BECAUSE THE OLD ONE SUCKS...

[SunsetRunner]

I have that same version firmware and it is not syncing...  Sad, angry face...

[faboo]

Hey Fitbit, more and more people have the same problem, what are you going to do?

Fitbit's offer is to buy back a product, so it seems to be a poor offer when the problem is due to a faulty update and not a bad action by the user.