No charging at all - Fitbit Community

No charging at all

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Jo-Elle

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I have charged my Versa for several hours, but I have still 0% and a black screen. I cleaned all contacts. What to do now? My watch is not older than 6 months...

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NellyG

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

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Hi @Jo-Elle Try the suggestions in THIS Help Article on charging problems. If nothing there resolves the issue please come back here.

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Helen | Western Australia

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Jo-Elle

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Hi Nelly,

I already tried everything mentioned in the manual. Still no result...

Kind regards,
Jo-Elle

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

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If that troubleshooting guide isn't helping then, as it says at the end, it's probably best to contact customer support.

If they can't fix it then they can check your warranty status and advise on your options.

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