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No connection with my phone

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‎08-02-2020 10:07

‎08-02-2020 10:07

My fitbit has two months of use and every time I go out on a bicycle it does not connect properly with my phone, I have already factory reset it and the problem persists.

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4 REPLIES 4

‎08-02-2020 11:23

‎08-02-2020 11:23

Hi @DAMBROJR what phone are we asking about?

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‎08-02-2020 13:40

In response to Rich_Laue

‎08-02-2020 13:40

@DAMBROJR -

 

In addition to @Rich_Laue 's request, what version of the app do you have?

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)
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‎08-04-2020 11:00

‎08-04-2020 11:00

After several factory reset and turn off and on my fitbit still without connecting the GPS.
This is definitely shoddy.

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‎08-04-2020 17:07

In response to DAMBROJR

‎08-04-2020 17:07

@DAMBROJR -

 

We believe you - if you could answer the questions @Rich_Laue and I asked, we may be able to assist you.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)
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