No'data' showing on the home screen of my Versa.

[RedChiliPeppers]

No info like heart rate, #  of steps etc is showing on the main screen of my Versa. Have shut it off and restarted a few times. Am trying to reset to factory settings now and it just keeps saying to "Download the fitbit app". I uninstalled the fitbit app on my android and reinstalled.

The Versa has not changed it's screen....just keeps telling me to download the fitbit app.

Help!! I don't know what to do to fix this issue. I can't get the app to syc with the Versa either!

[NellyG]

It sounds as if your factory reset was successful. Now you need to set the Versa up again as you did when it was new.

See this Help Article  How Do I Set Up My Tracker?

Usually when stats are not showing on a clock face, changing the face you are using fixes it. A Fitbit clock face is always best to try, but I have been successful loading any other face and then re loading the one I had before and it has fixed the issue for me.

[JimAsbille]

This has happened for me after my fitbit went to 0% batter. I have charged it, received a firmware update and still the Android app has no data on the home screen even though it is syncing and connecting to my Fitbit. I even tried changing the clock face. No good.