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No detailed sleep recorded Versa 2

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‎07-17-2020 04:51 - last edited on ‎05-25-2021 11:59 by Moderator Alum

‎07-17-2020 04:51 - last edited on ‎05-25-2021 11:59 by Moderator Alum

Hello,

 

I have a Versa 2 watch. I bought it for the sleeping functions. The first night it worked great. I have the details of my sleep, rem, light, deep, how much awake, etc... the second night, it is simplified. No details. I used the start sleep log both nights. As far as I know the same setup. The first night I wore it backwards on the non dominate hand. 

what can I do for consistence reading?

 

 


Moderator edit: subject updated for clarity

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5 REPLIES 5

‎07-17-2020 06:37

‎07-17-2020 06:37

The device needs to be able to detect your heart rate in order to create the detailed report. If it can't get a good read of the HR then it just relies on movement and your get the short version. It seems likely that the second night the sensor was not in good contact with your wrist.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎07-17-2020 18:17

In response to wtksk8r

‎07-17-2020 18:17

Thank you for the information. We will place it with thought.

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‎07-17-2020 18:29

In response to sblair_5

‎07-17-2020 18:29

Let me know how it does. Try not to make it too tight.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎07-18-2020 03:45

In response to wtksk8r

‎07-18-2020 03:45

We only got the basic sleep log again. 😕

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‎07-18-2020 03:55

In response to sblair_5

‎07-18-2020 03:55

The heart beat is working when we go to bed. No errors or information on why it is not working. We wore it backwards like the first night. I did a firmware upgrade this morning. I trying to find what version I’m on now. 

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