No heart rate and green light not blinking

[ErminaGK]

Please, can somebody help me with my fit bit versa (limited edition), that for two days does not measure my heartbeats and does not do a flash light on the back. Fitbit watch was purchased in March 2019 in Sweden. I tried to reset the factory settings, the Heart Rate setting was set to ON. I tried rebooting 3x, but so far nothing helped. It still does not work HB and no flash light. What to do?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @ErminaGK, welcome to the Community Forums.

Thanks for sharing detailed information about your Versa. You've done a fantastic job with the troubleshooting steps! Since the heart rate function isn't working correctly, I've gone ahead and created a case for you so our Support Team can give you a hand. Keep an eye on your inbox.

See you around.

[Prabhjotne]

No measure the heartbeat and does not have a blinking back light

[LizzyFitbit]

Hi @Prabhjotne, welcome to the Community Forums.

Thanks for sharing detailed information about your device, let's work together. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email, so keep an eye on your inbox.

See you around! 

[ErminaGK]

Thanks a lot,

the Fitbit support team helped me. It's all right now. I got a replacement smart watch capsule.

Best regards!

[Ngronde]

I'm having the same issue.  Have tried reseting, made sure HR monitor is on but nothing.  Stopped working in the middle of the night on 7.3.19.  As I use this to track my sleep every night, it's rather frustrating.

[SunsetRunner]

Same here and they told me the watch needed to be replaced, but sine it is 13 months old it isn't under the 12 month warranty. They did offer me a discount on a new one. Since I reported the HRM died 2 days ago, it now also grinds threw almost the entire battery in a day (it never used more than 20% in a day, ever) and yesterday stopped counting steps. The whole thing melted down. Hope you have better luck than I did.

[SueDAP]

Sounds EXACTLY like my issue.  I tried all the troubleshooting tips on line and from the forum, then called tech support.  After about an hour or so trying resets, etc. my Versa was declared dead.  Now it’s just functioning as a not-so-smart watch, and as the day progresses, my steps go up and down, e.g after tennis yesterday, I had 3,300 steps and two hours later, I had 102 steps!  When I see the BPM display of two horizontal lines, I’m afraid I’ve flat-lined!  LOL.

[SunsetRunner]

They were kind enough to offer me 50% off a new one. However, this is my 5th or 6th fitbit and I've never had one more than 18 months without something on it break. I'm not sure I want to buy another disposable fitness tracker.

[ErminaGK]

I'm sorry to hear that. Good luck in finding a better smart watch. Apparently Fitbit has a lot of problems with the functioning of the software or some other kind of mistake in the production of smart watches. I got a replacement watch, because my warranty is still valid, and I hope that I will have more luck this time.

[LizzyFitbit]

Hi @ErminaGK, @SunsetRunner and @SueDAP. Nice to see you here. A warm welcome to our new friend @Ngronde!

@ErminaGK, thanks for keeping me updated and I'm glad that you'll be getting a replacement device. Now, you'll be back to crush your steps.

@Ngronde, thanks for letting me know about your Versa. You did an amazing job with the troubleshooting steps! I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email.

@SunsetRunner and @SueDAP, thanks for joining the conversation, as well for taking the time to share your feedback. I'm sorry that you've had this experience with your Versa devices, and appreciate the steps that you tried to get them working again. Our team constantly works to implement improvements in our devices based on the Community posts, this will not go unnoticed.

If you need anything else, feel free to let me know.

[SunsetRunner]

@LizzyFitbit I appreciate you responding so I know that Fitbit has heard me. That said, it is baffling to me that Fitbit is okay knowing that their devices are disposable and don't last more than 12-18 months. I've had 6 in my life and have never had one last more than 18 months. If these were $50 or even $100 I would be okay with that. The Versa was not inexpensive, yet it still only lasted 13 months.

[mdavis1756]

My fitbit has also stopped flashing and measuring heartbeats.  I can not even get it to sync

[meridathebrave]

Hi @mdavis1756 - I had the same issue as you. My Fitbit worked fine for 9 months, and then the heart rate stopped registering and the green light stopped flashing late one night. The Fitbit then started forgetting steps, would not track my sleep or my active hours and did not sync. Tried all the trouble shooting advice from the Fitbit community, and lodged a case. Fitbit finally agreed that the device was faulty and agreed to send a replacement (Which was delayed twice). When it finally arrived, it did not come as a new device, but as the face only, no new armbands, no new charger. The worst thing is that the new device is faulty as well - from the first time I set it up, the battery only lasts for 6-8 hours. I put it on at 8am this morning, and it is now 3:45pm and the battery is on 15%. I have no notifications, have the screen turned down low, no auto-sync, I do not play music on my Versa. I have tried restarting it three times, and have followed the advice on forums about battery life but nothing has worked. The device has now began losing steps and doesn't track active minutes. I have applied to Fitbit for them to send an entirely new Fitbit. I am severely disappointed both with the product and the service. 

[LizzyFitbit]

Hi @SunsetRunner. It's nice to see you around. @mdavis1756 and @meridathebrave, welcome to the Community! I'm sorry for the delay in my reply.

@SunsetRunner, thanks for getting back and sharing your comments. I truly understand your position about this situation and I do apologize that you've had this experience. Fitbit reviews the Community Posts regularly to work on our products and their performance, your feedback will not be taken for granted.

@mdavis1756, thanks for bringing this to my attention. Just to confirm, do you wear it snug on your wrist, meaning not to tight or loose? Also, have you reviewed our help article that explains that factors affect the heart rate and tips to improve the accuracy? If you've not done so, I'd recommend to try the following steps:

1. Swipe from right to left on your Versa, and tap on settings.
2. Tap on heart rate and turn it off.
3. Restart your Versa.
4. Turn back on the heart rate settings.
5. Wear your device for around 60 seconds to get a reading.

@meridathebrave, I'm sorry that you've gone through this situation, and thanks for sharing detailed information about your experience. The replacement packages usually will include the items that aren't working correctly. This is the reason why you received just the device, however it should be working correctly. I've been informed that your case has been opened, and I've shared your information to our Support Team so they can work on this and help you out. Make sure to check your inbox.

Keep me posted.