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No heart rate and no sleep tracker

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‎03-03-2020 01:21

‎03-03-2020 01:21

I’ve noticed it’s not tracking my heart rate and my sleep. Also the green flashing light under the watch has stopped. I took it back to the store I brought it from they told me to delete and reinstall the app and reset my watch but still not working?

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‎03-03-2020 03:45

‎03-03-2020 03:45

Hello @SunsetRunner and a warm welcome.  If you restarted your Versa 2 and the green light is not flashing, then you should contact Support.  If you are in the store's return window, you might want to return it.  It sounds defective. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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