No heart rate lights on Versa

[Zoogris]

Hi everyone,

I've been using my Versa for a couple of weeks now and everything was working fine. All of a sudden, I am unable to get a heart rate on my Versa and there are no blinking lights on the back. I have tried factory resetting it several times, turning the "heart rate" setting on and off and syncing, shutting down the device multiple times and nothing seems to work. Nothing seems out of the ordinary other than there being no heart rate and a red "X" appearing during the software update sequence (when installing, but it goes away after several minutes) after a factory reset. I'm on software version 32.33.1.30. 

Please help, I'm at my wits end and have scoured this forum and others for help but no methods are working.

Thanks.

Moderator edit: format

[Belleblu4]

I experienced same problem & attempted all resolutions. I contacted Help desk & they're sending a replacement watch. After a slow decli

[JuanJoFitbit]

@Zoogris Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the heart rate sensors are not turning on. By the way, thank you for trying the factory reset process before contacting our forums.

Since the issue persists even after trying the recommended troubleshooting steps, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Belleblu4 Thank you for participating in our Fitbit Community! I'm glad to hear that you received a replacement unit and our Support team took care of your case. Thank you for sharing your feedback.

I'll be around if you guys have any questions!