help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No heart rate or sleep monitor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2022 04:41

‎01-06-2022 04:41

No heart rate and advice provided did not help. Reset; switched off and restarted the device.

Best Answer
Labels:
2 REPLIES 2

‎01-06-2022 06:56

‎01-06-2022 06:56

Hi @FitGuySA  -  without heart rate detection sleep may not work.

 

Did you check the watch menu in case the heart rate detection was turned off.

 

One thing to try if it is on is to turn it off and do a Shutdown from the Settings, About menu. Wait 10 seconds before placing it on the charger to restart it.

Then turn heart rate back on and do another Shutdown/ restart.

 

If that does not work probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-10-2022 05:00

In response to Guy_

‎01-10-2022 05:00

Nope. Returned the fitbit for the 4th time back to the distributor. Now have to wait a couple of weeks. Last time it took nearly 3 months to get a response. In the meantime, I dont earn my vitality points...

Best Answer