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No heart rate or sleep monitoring

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‎07-17-2019 13:06

‎07-17-2019 13:06

For the last couple of weeks my versa hasn't been recording my sleep, heart rate or giving my a prompt to do 250 steps an hour,or recording my exercise. Still counting steps and syncing these I've tried pressing the 3 buttons all together a few times as others on the forum seem to have had success with that but it hasn't made a difference. Wondering if anyone has any other ideas? 

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‎07-21-2019 12:11

‎07-21-2019 12:11

Welcome to the Fitbit Community @AnnaL55. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa which stopped tracking your sleep, heart rate, exercises and to remind you about the hourly goal. Thank you for your troubleshooting efforts. Upon checking with our support team, I was told that you already have a case with them. I know they will be glad to help you out and provide you a solution, please keep an eye on your inbox.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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