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No heart rate tracking since Tuesday

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‎08-23-2019 06:16

‎08-23-2019 06:16

Please help...

I received a Fitbit Versa for Christmas & within 3-4 months later it was inoperable(black screen). I was sent a replacement by Fitbit & it was working fine....until Sunday 8/18/19. I noticed my BPM was not being recorded so I restarted. Worked briefly but then noticed BPM was 0 again.

Fast forward to Wednesday & it started working again(after numerous soft resets & shutting it down), this morning....not working again & can't get it to start recording BPM. Lights on are green.

I just checked my app on my phone & it shows that the tracker hasn't recorded my heart rate since Tuesday.  It has still been tracking other stats & showing them in the app also. However,  nothing for heart rate! That is the main reason my husband got me a Fitbit.  I'm at a loss since this is my second one & it's not functioning properly. 

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6 REPLIES 6

‎08-23-2019 09:01

‎08-23-2019 09:01

Mine has been doing the exact same thing, it last tracked heart rate on Monday. I’ve been trying to find a solution, but haven’t found one that works yet.

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‎08-24-2019 07:01

In response to hgaston7

‎08-24-2019 07:01

It's frustrating!! It tracks, then doesn't.  Bpm is not registering on the app. And this is device #2. I think I'm done with fitbit 😞

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‎08-27-2019 03:06

In response to hgaston7

‎08-27-2019 03:06

My Versa has completely died!! WontW charge & nothing on screen. 

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‎08-27-2019 04:25

‎08-27-2019 04:25

Got issue with heart rate tracking, often nit working, sometimes I can take it off hand and put back to force work again.

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‎08-27-2019 05:09

In response to Forux

‎08-27-2019 05:09

I've tried, now it won't charge...won't turn on & it looks almost like moisture in the back panel(where the lights/sensors are). 

I would wear it everyday & only went swimming with it once.

I'm at a loss over what to do since it won't even turn on 😞

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‎02-12-2020 19:47

In response to BBdoll

‎02-12-2020 19:47

This is Versa device # 2 also.  The first one had to be replaced because it wasn't working.  My fitbit suddenly stop recording heart rate.  How can you work out without knowing what your heart rate is?  Frustrating!  It hasn't recorded anything for several weeks.  It only gives my resting bpm which is always the same number + or - 2.  What's going on?  I've done all the troubleshooting many times.

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