No longer sleep tracking or heart rate-Versa 2

[Tigga.henny]

I have looked at the many threads on this and tried the solutions but to no avail. I noticed yesterday (after looking for the first time in months) that my watch is apparently no longer tracking my sleep data (or heart rate it seems) and hasn't been since January 🤦‍:female_sign:

Have tried restarting, have tried looking for the option to ensure heart rate monitoring is turned on (but couldn't find it). Does anyone have any other brilliant fixes that will actually fix the problem?😬

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Tigga.henny.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve the issue before contacting us.

Since sleep stages require heart-rate readings to show up, I would recommend following these tips to resolve heart-rate tracking issues.

The setting to turn on/off heart-rate should be located in the Settings app on your Versa 2. For instructions on how to navigate your watch, please visit this article.

Whether none of this works, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.