No notifications between my Samsung A5 and Versa

[JMH52]

My phone, Samsung A5 2017 and my new Fitbit versa are communicating except for Notifications, I have tried EVERYTHING suggested but to no avail. Does anyone know if the phone is the issue?

Moderator edit: Subject for clarity 

[Marrrmaduke]

@JMH52 Can you please provide me with your phone OS version, Versa firmware version and Fitbit mobile app version?

For now, please do the following:

1. Make sure All-day sync, Always Connected and Keep Alive Widget are enabled in the Fitbit mobile app. Make sure to sync after enabling them.
2. Make sure the notifications are ON on your Versa. Press and hold the left button to access quick menu. Turn the notifications to ON.
3. In the Fitbit mobile app, make sure you enabled the notifications and that Fitbit notification service is enabled in your phone settings. It needs to be ON. Can you please take a screenshot of Versa notifications settings in the Fitbit mobile app and post it here?
4. Finally, if your phone is in DND or silent mode, make sure Always vibrate option is enabled in your Fitbit mobile app. Also, it's always a good idea to toggle on/off notifications in the Fitbit mobile app with sync in-between.

[JMH52]

Sent from my iPad
Jane Horton

[HeydyF]

Hey @JMH52, let me give you a warm welcome to the Community! Well, this phone model that you are using, the Samsung Galaxy A5 is not on the compatible devices list to work with Fitbit trackers and watches, so I'm afraid that not all the features will work as if you were using a compatible one, or maybe they will work but not constantly. I'd like to know if the tips that @Marrrmaduke posted above helped you out? Sometimes by troubleshoot both, the Fitbit and the phone, they start working fine, but this is something that I can't guarantee. 

Let me know how it goes!