No option to update my Versa

[doo9]

my versa is on 32.10.15 but when i go into my app it doesnt give the me the option to update. i tried turning on and off my bluetooth. it is able to do and all day sync but it shows no update option.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @doo9.

I appreciate your participation in the Forums and sharing your concern regarding the update for your Fitbit Versa. Thank you for your efforts and for providing the additional details. There is no way to force an update. Usually these updates are being released in phases and if your watch needs an update it will be available to you soon. Thanks for your patience. 

You can find more information about updating the Fitbit device in this help article: How do I update my Fitbit device?

If you have any questions, feel free to let me know.

[Amandaa12]

I have the same problem! Have you got the update yet?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Amandaa12. 

Thank you for joining the thread and sharing that you're going through the same situation. Fitbit occasionally releases free feature enhancements and bug fixes for devices through firmware and Fitbit OS updates. The updates are being released progressively and you will see this option when it will be available. For more information about updating your device, please see this help article: How do I update my Fitbit device?

I'll be around if you need further assistance.

[Amariemeeks]

I am having the same issue with a replacement Versa because the touchscreen on my first stopped working.  I am operating Version 32.12.19 which is at least 5 updates old.  I have been waiting for months to get the update.  I keep getting the same canned response from Fitbit support that the updates are sent out progressively and I will get my update shortly.  I cannot do the same things that I could on my first Versa because of this issue.  I am very unhappy with the support I have received.  I was told my replacement would be the same as the last but because of this issue I don't think it ever will be.  

*********Update***********

Last week I decided to try and reset.  I started by syncing my device so my data would be saved.  Then I started the Reset to Factory in settings on my Versa then went to the app and removed the device.  I completed the reset and update and added the device to the app when the Versa indicated.  Now I am operating on the latest firmware 70.7.14.

[Kofrancis89]

Thank you for your comment update! It worked for me and my husband’s Versa, too.