No password reset email received

[Mardai24]

A long time Fitbit User (in excess of 8 years) I am now at a point to quit with the app and watch.  Within the last two weeks I have, daily, been having problems sync'ing my watch.  The phone says connect, the fitbit app says searching.  I've tried all suggestions on help forums etc., and today, in a desperate bid to once again solve the issue, deleted the app on my phone and re-installed.  I could not remember my password but requested a prompt.  And what do you know, the email did not arrive to the registered address and YES, I checked Spam and junk.  

Right now, the app or watch, who knows, is not fit for purpose.  Starting to look around for another provider.  

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Mardai24! So good to see you in the Community!

I'm sorry to hear that your Versa 2 has not been syncing properly lately and that the email for the password reset was never sent. Thank you so much for informing us about this issue.

Have you migrated your account to a Google account? This could be the reason why the email was never sent.

If yes, I suggest you try this:

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@google.com to your address book.
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.