No push notification vibration - only calls/alarms

[Nida84]

I'm not receiving whatsapp/instgram/SMS vibrations on my Versa. Whereas call, alarm vibrations can be received. Whenever, I wear the watch only then I'm able to receive Whatsapp notification vibrations. But when I'm not wearing the watch, I'm unable to receive them. Whereas, this wasn't the case with Blaze. The other thing is I have to connect Versa classic with the phone again and again. It gets disconnected again and again. Fitbit can you please solve this problem?

Moderator edit: subject for clarity

[NellyG]

What phone are you using? Is it on the Supported Devices List?

[Nida84]

Hello there,I have Samsung S7.
Thanks,Nida.

[Julia_G]

Hi, @Nida84, I have the Ionic but I *think* the Versa works the same way.  For Android phones you have to choose your default messaging app between WhatsApp notifications and SMS messages.

On your app go to your Versa icon, and under General choose notifications.

On the next screen presumably calls is set to on.

Underneath is text messages.  Click on that and choose between whatsapp and sms.

Then press the back arrow and choose app notifications.  There you can choose further notifications you would like on your wrist.

Once you are done make sure to sync your Versa.

[Nida84]

I have done all that, I'm receiving the notifications on versa but without the vibrations. 

Regards, Nida 

Sent from Yahoo Mail on Android

[AlejandraFitbit]

It's great to see you around @Nida84 and @NellyG thanks for stopping by.

I would like to know if you have tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Nida84]

Hello,I've done that several times.
Regards, Nida. 

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Thanks for the update @Nida84. I would like to know if you have get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Nida84]

Yes, they did and I've followed all their instructions but still nothing happened. 
Regards, Nida 

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Thanks for the information @Nida84, since you have already contacted support, I recommend keep working with them, I know they will be glad to offer you a solution for this issue.

Keep me posted. 

[Nida84]

I've done it several times ,it's not happening. 

Regards, Nida 

Sent from Yahoo Mail on Android

[SunsetRunner]

Time to contact Customer Support.

[Nida84]

My versa is not working. Can't switch it on.

Nida.

[NellyG]

Try restarting the versa several times. If that doesnt do it, try the factory reset using the buttons. If that doesnt do it the you had better contact Support (link in my signature ). Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

Thanks for the information @Nida84, @SunsetRunner and @NellyG for stopping by.

As mentioned previously, upon checking your Community profile I noticed that you have already contacted our support team, please keep working with them this issue since I know they will provide you with a solution, you just need to communicate them that the instructions provided didn't work.

If you need anything else, do not hesitate to post it.