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No signs of charging when versa is docked in charger.

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‎02-13-2019 05:50 - edited ‎02-13-2019 05:55

‎02-13-2019 05:50 - edited ‎02-13-2019 05:55

I have a Fitbit versa and I let the battery die down. When I placed the versa in docked charger. No signs the versa is charging. . My phone could not sync to the versa. The screen on my versa is blank and I tried to do a factory reset and nothing happened. Also , no green light are blinking.   Chat reference  28873352.

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‎02-13-2019 06:40 - edited ‎02-13-2019 10:18

‎02-13-2019 06:40 - edited ‎02-13-2019 10:18

Hi, I assume that the chat number is referring to your contact with Customer Support? What did they advice? I would advice to clean the contacts of the charger and the Versa and concect it to a different USB port of your PC or via a certified USB adapter to a wall outlet. If still no charging signs appear, contact/call Customer Support again and ask for a battery test.  

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