No sleep score with Versa Lite

[Emarshall]

I've had my versa lite nearly 3 months, and have only had 2 recorded sleep scores. I've tried tightening the band, loosening, switching it around, no luck. Any help?

Moderator edit: subject for clarity and label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Emarshall.

I appreciate your participation in the Forums and sharing the issue you're experiencing with receiving the sleep score with your Versa Lite. I appreciate your troubleshooting efforts and would like to confirm if you see your sleep stages, because you must see sleep stages in order to see a sleep score. For more information, see What should I know about sleep stages?

If you see sleep stages, but don’t see a sleep score, note that it may take a few minutes for your sleep score to appear. I also recommend making sure the Fitbit app is updated to the latest version by following these instructions.

For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

Please keep me posted, I'll be around.

[Emarshall]

I do not see sleep stages or the score.

[LiliyaFitbit · Accepted solution]

Hi @Emarshall, thank you for your reply. 

Thank you for confirming that you don't see the sleep stages, this is the reason why you don't see your sleep score. I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device? 

Do you get a message explaining why you didn't receive the sleep stages? Please check this help article for more information: Why don't I see sleep stages today?

Let me know how it goes.