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No sync after changing time zone and country-Versa

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‎06-16-2018 22:18 - last edited on ‎10-18-2021 18:45 by Fitbit Moderator

‎06-16-2018 22:18 - last edited on ‎10-18-2021 18:45 by Fitbit Moderator

I flew from Qatar where I set up the Versa to be UK and now my versa and the Fitbit app on my phone won't sync. 

I have also changed SIM card in my phone but have updated my phone that it is a trusted number    

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-17-2018 01:06

‎06-17-2018 01:06

I am not sure if the change of sim card woukd affect it or not, but Id suggest you restart the Versa several times, then go to your phones bluetooth settings and remove the Versa (unpair), turn bluetooth off and restart the phone. Then turn blutooth back on and go to your app and try syncing again. Let us know if that helps.

Restart your tracker

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Helen | Western Australia

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