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No sync since changed wifi router - stuck in setup

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‎10-14-2018 07:46

‎10-14-2018 07:46

My versa was working fine until it stopped syncing over Bluetooth (last synced 20th sept). I have a new wifi router and now the watch won't talk to the app at all. I removed it and tried to set it up again fresh but I just get stuck in 'connecting' after entering the code that appears on the watch. It appears in the list of bluetooth devices. It's plugged into the charger. 

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‎10-14-2018 09:08

‎10-14-2018 09:08

The Fitbit devices only connect to 2.4Ghz. Is your new router 5Ghz?

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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