No text messages since update

[DillyDilly23]

Can anyone help me? (By doing it in an idiots guide!) Since doing an update on my versa my messages are no longer coming through. 

[Odyssey13]

Hi @DillyDilly23  which phone and what platform do you use ? It would help us know which forum area would give the best possible response. Let us know. 

[Nedry2ad]

I'm in the same boat with my versa. I've tried everything but it never vibrates when messages come through, I can see them only if I pull down. The old version you could hold the left button and turn on your notifications but since the update its gone. I have a versa and an android phone. Thank you 

[JoThomas111]

I have the same problem, have updated my Versa and my IPhone to IOS 13. 
Text message notifications are not working- I’ve rebooted my watch and phone. Turned off Bluetooth and back on. Other notifications are working -only text messages are an issue 

[DillyDilly23]

I have a galaxy s9 (android) using a versa 

Update:

I have no messages or vibration 

Moderator edit: merged replies

[DillyDilly23]

I have tried tried all those things too. The only thing that comes through is test call and phone call...but both with no vibration 

[LiliyaFitbit]

Welcome to the Fitbit Community, @DillyDilly23 @Nedry2ad @JoThomas111. It's nice to see you around @Odyssey13. 

@DillyDilly23 thanks so much for taking the time to troubleshoot the issue you're experiencing with messages no longer coming through after updating your Fitbit Versa. I appreciate the information that you're using the Galaxy S9 phone. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Double check the complete  troubleshooting steps if the issue persists. 

@JoThomas111 I appreciate your participation in the Forums and sharing that you're not receiving text messages after updating your Versa and iPhone to iOS 13. Thank you for your efforts to resolve this and for letting me know that other notifications are working. I recommend doing the following: Open Settings app -> Tap 'Bluetooth' -> Tap on 'i' button next to the Fitbit tracker's name > Turn on toggle switch next to "Share System Notifications". You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Double check the troubleshooting steps if the issue persists. 

@Nedry2ad thank you for joining the conversation and sharing that your Fitbit Versa doesn't vibrate when the messages come through. I appreciate your troubleshooting efforts and recommend checking the settings of your Android device: What should I know about using the Fitbit app on my Android phone? Please also confirm if you've tried the steps from this post as some users find them useful. 

@Odyssey13 thank you for your support!

Please keep me posted.

[Jamiewentz18]

I also have not been able to get any sort of notification to my iphone after updating to ios 13. I've done everything including removing Versa from the Fitbit app, reinstalling it, forgetting device through bluetooth, restarting my phone, and checked all notification setting on Fitbit, the app, and phone.

I've talked to Fitbit and support from phone company they both said to wait for Fitbit update. But update 4.0 is rolling out to people at different times not open to everyone. So I'll need to wait and if that doesn't fix it I don't know.

[JoThomas111]

Thank you for your reply. However, I have checked the Bluetooth testing and share system notifications is enabled

[SteveH]

For those of you continuing to have notification issues and are running iOS 13, keep an eye on the following thread where fitbit are posting updates:

https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jamiewentz18. Thank you for your replies, @JoThomas111 @SteveH. I am sorry for the delayed response.

@Jamiewentz18 I appreciate your participation in the Forums and sharing that you stopped getting notifications after updating your iPhone to iOS 13. Thank you for taking the time to get in touch with our Support Team. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@JoThomas111 I appreciate your efforts and would like to confirm if you've done the following:

1. On your iPhone's settings, tap on “Notifications”
2. Tap on "Messages"
3. Tap on “Show Previews”
4. Choose “Always” or “Only when unlocked”

@SteveH thank you for your help!

Let me know if you have any questions.