Non responsiveness by Fitbit team for a faulty device

[Kangan]

I have a peculiar and unfortunate case and would like to know if anybody else has faced a similar issue. The case pertains to the sudden issue with my Fitbit Versa device whereby the screen suddenly had bright green vertical lines making the display useless. 

The issue was reported on the same day ie. Sept 30th to Fitbit support team and I was assured a replacement. Since then, I have been trying to get a status update about the replacement but there is no concrete commitment from their side informing the progress.

On reaching the team over email, I was earlier assigned case #32450245 .I had filled up all the necessary details required by the team for a replacement device in the above mentioned case. However, due to lack of responsiveness from the team's side I had to approach the team again and new case id has been generated( case #32523273)

However, even after reaching out to the team for a second time, there is no response. And it is highly disappointing.

I had thought that a brand as reputed as Fitbit would have been more pro-active towards a customer who is already suffering due to a faulty product.

Has anybody else also faced a similar non responsiveness ? Would be grateful if someone could suggest a future course of action

Thank you

[Odyssey13]

Hi @Kangan  a moderator has been notified about your post, so they can stop by to assist you. The case number will help them.

[AlvaroFitbit]

@Kangan Welcome! It's great to see you around! 

Sorry to hear about the delay our Support team has had replying to your case. I have let them know about this so hopefully they will reply with the following steps in the following 24 to 48 hours (as this is the timeframe they have to reply in normal circumstances although it seems that they are having an unusual high volume at this time). 

@Odyssey13 thank you for your help here.

I'll be around.