Non syncing Versa Lite as from 22.4.2020

[AdrianShack]

As subject heading.All very well saying you’re aware there are problems but you have not fixed this problem for my iPad and iPhone previously worked seamlessly. Your helpline is permanently unavailable with the apology that all the lines are busy ,the phone number suggested is an invalid number,The invitation to wait is just endless.Come on Fitbit your credibility has dropped to zero when it comes to data transfer...an essential

function  of a fitness device.

[Julia_G]

Hi, @AdrianShack , sync issues are pretty common and usually resolve themselves.  However, if you have tried the usual fixes of restarting your Versa, toggling bluetooth off and then on again, I would suggest setting up your Versa Lite as a replacement device.  This will often force a sync.

A couple of warnings to start:

First, do NOT remove your Versa Lite from your account before you begin the set up as a replacement.

Second syncing with two devices can cause them to interfere with each ither and lead to sync failure, so decide which device you want to use when you initiate a sync (iPhone or iPad) and turn bluetooth off on the other device.

Third, make sure your Versa Lite is nearby and well charged.

Having done that, go to the app on your chosen device and click on the account icon (that’s the photo icon top left)

On the account page scroll down to + Set up a device.  From the drop down list choose Versa Lite.  You will get a warning message saying, “There is already a Versa Lite on your account.  Do you want to replace it?”. Choose “yes” and follow the instructions from there.

With luck your app will find your Fitbit and automatically force a sync.  Note, setting your Fitbit up as a replacement device will not cause any loss of data.

If you continue to need help from Customer Support, unfortunately, as you have already experienced, waiting times are much longer than usual.  This is due to the world wide situation at the moment.  

Good luck, and let us know how it goes.  Welcome to the forums.

[AdrianShack]

Thanks JG that was a good starting point but the problem recurred .First the watch records step...I open the app it momentarily pops up the data for that day which then zeros and. Message comes up that it can’t update apps and a not syncing message flashes up...meanwhile the device (iPad Pro) confirms Bluetooth is connected.....further resetting causes a temporary fix but still messaging update failure.... the saga continues 😊