Not able to get call notifications but get all other notifications

[Schultzdg]

I upgraded from a Charge2 to a Versa. I cannot get the Versa to get call notifications.  It gets messages, emails all notifications except calls. I have set all the notifications on my phone (Pixel XL) to on and also on the Versa. Still doesn't  work. The Charge2 worked great with notifications. My husband also got a Versa and he has a Samsung S5. All notifications work on his Versa except for the calls. Any suggestions would be appreciated . 

[bhoduarts]

Check this video out at 5:02 min it shows what to do to recieve call notification. Hope it helps. And on your phone go in the settings>apps>fitbit>app permission and make sure phone is turned on.

Link

[Versa-tility]

For Samsung phones I have found that "auto time" was turned off in the phone settings. This is under date and time. I had this same problem, I received all notifications but not phone calls. Once "auto time " was turned on I started to receive calls on the watch. No resets or other voodoo needed. Good luck. It has worked for others as well. 

[HeydyF]

Hey @Schultzdg, welcome to the Fitbit forums! If you are not getting call notifications on your Versa, from your phone, I'd like you to take a look at the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone. And also, if you have a Samsung phone, try the tip that @Versa-tility posted above. 

Thanks for your help @bhoduarts!. 

Let me know how it goes!