Not able to set up my Versa 3

[rel2099]

My son did a factory reset of my Versa 3 (don't ask, I did not know he was doing it...).  Ever since then, it only scrolls multiple languages indicating that the Fitbit app needs to be downloaded.  I have done all of the following:

• Removed the Versa 3 from my Fitbit account and from the phone's Bluetooth settings (I have a Google Pixel 6 phone).
• I forcefully quit the Fitbit app and turned off the Bluetooth.
• I restarted the phone and turned the Bluetooth back on.
• I have been trying to set up and synching the Versa 3 and the phone multiple times. Once in a while, the watch gives a 4-digit code that I enter into the app on the phone - but then the app just sits there, and does not seem to be able to make a connection.
• I cannot break into the scrolling of the languages to turn the phone off and then on again.
• When I disconnect the charger, the phone goes dead in a few hours because it is constantly scrolling through the languages telling me to download the app.
• I've done this multiple times over the past few days and nothing happens.

I think I'm screwed.  What do you think?

[EstuardoFitbit]

Hello there @rel2099, it is nice to see new members around the community!

I really appreciate all the time you've invested in getting your device back to work. Actually, all the steps you've already tried are really good, but sometimes the order of these steps can be key.

Let's try the next: 

1. Restart both, phone and watch 
2. Turn Bluetooth off and on once your phone is fully restart
3. Make sure that your Versa 3 is not under the Bluetooth settings any more
4. Double check you have the latest Fitbit app version (4.30)

Once you have done that in that order, please try setting up your device once again. Make sure the Versa 3 is at least 50% battery and go for it!

[rel2099]

Thanks for the information, Estuardo. Unfortunately, I cannot restart my
Versa 3 watch. As soon as it begins to charge, it scrolls through messages
- in different languages - telling me to download the Fitbit app. I cannot
interrupt it, it does not respond, even though I have downloaded and
deleted and reinstalled the app numerous times. Eventually the
battery dies and there is nothing I can do except charge the watch up again.

Once in a while, there seems to be some communication between the watch and
my cell phone because the app asks for a 4-digit code, which is generated
by the watch. But as soon as I enter that number into the app, the watch
goes right back to scrolling through the languages again. I can't break
the cycle.

So right now, I'm assuming the watch cannot be fixed.

Roy Leonard

[EstuardoFitbit · Accepted solution]

@rel2099 I really appreciate the quick answer, let's try a couple more things! 

Thinking about something that we can try to resolve the issue, I'd like to see if performing a factory reset again might help. 

Please let's try to doing it in this way: 

- Press and hold the button for about 8 seconds until the screen turns off.
- After the screen turns off, you will feel a brief vibration.
- When you feel the vibration, release the button and immediately press and hold the button again.
- Wait until the blue logo appears and then disappear.
- Immediately release the button and then immediately press and hold it again, until you feel one more vibration.
- After you feel this vibration, release the button.
- This vibration indicates that you have started the factory reset.

Once the Fitbit logo appears, the device will display the image with the phone icon and the setup prompt. Set up your watch again by following the instructions: How do I set up my Fitbit device?

[Peter969]

Hi Estuardo. My problem is exactly  the same that Roy has. Did your last guidance to him fix it please?

Peter

[rel2099]

Estuardo -
Thank you so much - that worked! I thought for a while that the watch was
a gonner, but now it seems to be working just like it always has.
Thanks again!
Roy Leonard

Peter -
The process from the last post from Eduardo worked for me. I hope it works
for you, too. Good luck!
Roy

Moderator Edit: Merged reply 

[Peter969]

Roy

thank you for responding. I have had this problem for months and was about to give up. I was very unhappy that the Fitbit help team closed down their support. My limit with modern tech only goes as far as changing light bulbs! I’ll have another go tomorrow and hope I have the same success that you did. Well done.

Peter

[EstuardoFitbit]

That's amazing @rel2099, please let's give @Peter969 a warm welcome to the community!

I'm glad to read that my suggestion was helpful in resolving the issue with your device. @Peter969 You can always give it a shot to see if the suggestions can help you too.

I'll be around, guys, just in case you need anything else!

[Peter969]

Thank you for responding and for your kind welcome to the community. I’m still having problems and wonder if my hardware is ok. I have an iPad OS 17.5.1, phone is Samsung galaxy A12 and I have an HP android laptop I would prefer not to use but am happy to do so if it will get my Versa 3 up and running again. I stand ready to go to factory settings and use a new password and will take any help you would like to offer.

Peter

[rel2099]

Peter -

I have a Google Pixel 6 phone. I used it and the instructions sent to me
to fix the problem. It took a few tries, but I got it to work. I don't
know if there is anything else that can be done. Maybe if you open a new
trouble ticket on the website they might have some more specific hints and
directions to correct the problem.
Good luck.