Solved: Not connecting to new phone - Fitbit Community

Not connecting to new phone

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ANGIE1478

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I got a new phone and cant get it to connect to Bluetooth on it, what do I need to do I am new to the fit bit

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Rich_Laue

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

58382 2154 28563

When changing the phone @ANGIE1478.

If the old phone is around then turn it's Bluetooth off.

On the new phone load the Fitbit app.

Log into your Fitbit account.

Approve any permissions requested

The tracker should then sync.

Just like when setting up the tracker everything is done through the Fitbit app, not the phones Bluetooth

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2 REPLIES 2

Rich_Laue

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

58382 2154 28563

When changing the phone @ANGIE1478.

If the old phone is around then turn it's Bluetooth off.

On the new phone load the Fitbit app.

Log into your Fitbit account.

Approve any permissions requested

The tracker should then sync.

Just like when setting up the tracker everything is done through the Fitbit app, not the phones Bluetooth

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ANGIE1478

2 0 0

Thank you for your reply, I got to connect.

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