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Not getting sleep scores from my Versa

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‎07-21-2020 06:31 - last edited on ‎08-24-2020 05:13 by Fitbit Moderator

‎07-21-2020 06:31 - last edited on ‎08-24-2020 05:13 by Fitbit Moderator

Since yesterday my Fitbit stopped giving me my sleep scores. I did look at some forums about the issue and tried to log out and log back into the app, which didn’t work. I tried disconnecting Bluetooth and reconnecting, didn’t work. I also attempted to find the setting to turn scores on or off but I’m fairly certain this isn’t a setting anymore after a few updates.

 

 

Moderator edit: updated subject for clarity

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‎08-24-2020 05:12

‎08-24-2020 05:12

Hi @24ashley13, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped providing sleep score data, I totally understand how you feel about this. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please restart your Versa a described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep score and how you can view it.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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