Not getting text notifications from Galaxy S9

[MsDeeDe]

My Versa isnt receiving text messages from my Galaxy S9. I do get the text message alert but when I go to open the message its empty. I do get messages from Facebook Messenger.

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@MsDeeDe You need to go to your messaging app settings and enable Preview on the screen. It's probably disabled, so the text of the message is not being displayed in the Notification Centre on the screen and Versa cannot see it.

[MsDeeDe]

Thank you! It worked!: smileylol:

[JuanJoFitbit]

@MsDeeDe It's great to see you in our Fitbit Community! I'm so glad to hear that your Versa is receiving text notifications now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Marrrmaduke]

@MsDeeDe I'm glad!!! 🙂

[joverby]

I'm having this issue now.  What messaging app are you talking about?  On my phone or on the fitbit app? 

[Marrrmaduke]

@joverby your phone.

[wallydolly]

I'm having the same issue as well 😫

[Marrrmaduke]

@wallydolly you don't receive notifications on your Versa or you cannot see the notification text? Are you also on Samsung?

[wallydolly]

I do not receive them on my Versa. Yes, I have a samsung. Thank you.

Get Outlook for Android

[JuanJoFitbit]

@joverby @wallydolly Welcome to our Fitbit Community! I'm sorry to hear that your Versa trackers are not getting notifications. Please make sure that your phones have the most recent app version installed. If the app is up to date, please restart your trackers as described in this help article. After this, turn off the notifications and turn them back on and see if your Versa trackers receive notifications properly.

Thank you so much for your help @Marrrmaduke!

See you guys later! 

[Marrrmaduke]

@wallydolly please take a look at my post here.

[JuanJoFitbit]

@Marrrmaduke Thank you for sharing those awesome tips my friend! I'm sure that this will help other users that experience the same issue.

See you around! 

[ash125]

I am unable to get notifications on my versa from my galaxy s9. I have preview enabled.

[JuanJoFitbit]

Hi @ash125, thank you for joining us in this thread and our Fitbit forums. Since your Fitbit Versa is not receiving notifications from your Galaxy S9, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[COLPeg]

My preview is allowed. Still no texts. 

[JuanJoFitbit]

Hi @COLPeg, thank you for participating in our Fitbit Community. Since your Fitbit Versa is not showing text notifications, I'd like you to try the troubleshooting tips that are included in this help page. After this, keep monitoring your Fitbit Versa during the next 24 hours and see if the text notifications are shown.

Let me know how it goes.