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Not getting the option/notification to update (v32.33.1.30)

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‎12-03-2019 20:47

‎12-03-2019 20:47

Hello!
I bought the Versa Special Edition and just started to use it two days ago. I wanted to download the Spotify app, but I need to update my phone and Fitbit to the latest version. It appears that there isn't any way to prompt or force an update other than just leaving syncing on.

 

I already have: 

- syncing enabled

- my device charged/docked

- my device connected to wifi/bluetooth

 

If I'm right, v32.68.9.15 is the latest firmware available, and that it should've rolled out to all devices ~10/30/19, how can I update my Versa?

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‎12-04-2019 06:48

‎12-04-2019 06:48

I'm having the same issue. The support person says that it's because it's not out yet - however these forums clearly say it is!

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‎12-04-2019 07:12

In response to Squidgmy

‎12-04-2019 07:12

I am having the same issue with my Versa.  I have even tried checking for an update through the app and it says I have the current version which is clearly not true.

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