Not happy with the new Fitbit app

[HillCountryHap]

Nov 2023. DRAT! The new interface is embarrassingly awful. No joy! Go back to the previous one!

Thank you.

Moderator Edit: Clarified subject

[Guy_]

Hi @HillCountryHap - check posts in  "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums along with the other unhappy users where you will see more fully the issues.

[MarreFitbit]

Hi there, @HillCountryHap. Welcome to the Fitbit Community Forums. Thanks for taking the time to share your thoughts towards the new Fitbit app.  We‘re taking your comments and sentiments in regards to our products into consideration.

Please note that the next version of the Fitbit app has started to roll out and should be available to everyone shortly. As with every new app version, this is released by batches, independently from location. Eventually you'll get the update ready as long as you have a mobile device compatible. 

This version includes some exciting updates that make the Fitbit app more user friendly and intuitive based on your feedback.

Check out the latest edition of the Fitbit Community blog to see what to expect: https://community.fitbit.com/t5/The-Pulse-Fitbit-Community-Blog/Your-Feedback-in-Action-Updates-now-..."

@Guy_ Thanks for stopping by and your advice!

[Janiva]

Agree!   And it is very difficult for older eyes to read.  No dark mode!   I can barely see the words.Jan

[MizBHaven]

I can't agree more.This new app sucks!!! I actually came to see if anyone else hated it as much as I do. I'm now looking for new watch that is not a Fitbit it's so bad. 

[AndreaMV]

Hi I contacted Dylan on Fitbit chat on Thursday due to my versa lite not working. He told me Fitbit would email me as there is a serious software problem??? 

I am still waiting. I can't use my Fitbit. It hasn't worked properly since the new update. 

What are you intending to do about this? This product is no longer git for purpose through no fault of the customer. 

I look forward to hearing from SOMEONE soon.

Thank you in advance 

[Hlbrooklyn]

I am also having problems. My fitbit stopped syncing since yesterday.  I am guessing because my android did an update and since then it won't sync. I followed all the instructions but it doesn't seem to pair with bluetooth. It is ridiculous this is still not resolved.

[WandaMos]

I agree with you, i am also not that happy to use this now, and also facing sync problem with my phone.

[Teddg]

Can’t agree more. The new update is just AWFUL. I am very tired of having app freeze on exercise. And everyday restarting app and phone. The run summary rarely shows map of run and doesn’t have mile markers. Often HR is not shown or can’t scroll to itand HR takes too long to recalibrate or seems stuck. Weirdly the pace is often calculated wrong. It’s a simple math calculation. The Watch takes longer to find GPS and loses GPS throughout the run. HR takes too long to recalibrate. 
After 7 years and 3 Fitbit Versas I am about ready to go to a different device. 

[Teddg]

This is the update that everyone is complaining about. I have not seen 1 positive remark. 

[Tiktokjok01]

Me too, plus one for my wife!

I lost 5 days of exercise recording last week.  It’s ages since I’ve seen a map and the app continually freezes and often does not record exercise from the start.  Totally useless

[looster]

It's horrible.  My fitbit (Versa 3) completely stopped syncing a few days ago, and it's unusable at the moment.  I've done the chat multiple times, and everyone wants to do the same troubleshooting that doesn't work.  Very frustrating!

[Tiktokjok01]

Maria, it’s the next version of Fitbit that’s the problem.  It was better before you “googleized” it.

Not a happy bunny’

[hailleila]

Agree the new updated app is absolutely DREADFUL, from the layout, usability and function

One feature I used almost daily was uploading my sport to Strava (which used to be automatic if I temporarily changed my sport to run and then back again to eg bootcamp/weights etc) now you can’t even edit the type of sport anymore so this now can’t be done with ease!! I don’t understand why you can’t edit your sport anymore when tracking - why would this also be removed amongst other features 

If this doesn’t improve by next month after 10 years with Fitbit I’ll be leaving 

[CmonCory]

The main reason I got the Fitbit is for sleep tracking and since October 25th I have no sleep that's been tracked by this Fitbit versa three, the somewhat recently made former Pinnacle of the Versa model design

I get on the phone with someone from support and she's trying to tell me oh you didn't have it in sleep mode little Moon icon on the quick settings? You're supposed to have that on that and i was like "oh that's funny because I've had this watch for, I don't know-, maybe going on two or three years now(?).. and it never needed me to do anything to do automatic sleep detection and readouts before. so now you're telling me that I was doing something wrong, all this time, and it was working still? As some Canadian I know says, ' 'magine?' "