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Not illuminating when I turn my wrist and no longer recv text messages to watch

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‎07-27-2018 10:28

‎07-27-2018 10:28

Hello!

All of a sudden my Vera stopped illuminating when I turn my wrist and the text notifications are not coming in.  I have rebooted my watch and verified all of the settings are correct.  Any recommendations on what I should do?

 

Sincerely...

Love my Versa, but worried it is on the verge of dying  😞

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Accepted Solutions

‎07-27-2018 11:12

‎07-27-2018 11:12

When you say you've checked all the settings, do you mean within the app, on the watch or both? If the app settings all look correct, push and hold the left button on the Versa and make sure that Screen Wake is set to Auto and Notifications are set to On.

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4 REPLIES 4

‎07-27-2018 11:12

‎07-27-2018 11:12

When you say you've checked all the settings, do you mean within the app, on the watch or both? If the app settings all look correct, push and hold the left button on the Versa and make sure that Screen Wake is set to Auto and Notifications are set to On.

Best Answer

‎07-27-2018 11:16

In response to dianewordsmith

‎07-27-2018 11:16

Well don't I feel silly!   THANK YOU SO MUCH!!! 

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‎07-27-2018 11:22

In response to NurseJackie1

‎07-27-2018 11:22

🙂 Glad to help.

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‎10-30-2018 07:06

‎10-30-2018 07:06

I called customer support and Eli was very helpful in taking me through the steps to fix the problem.  

(877) 623-4997
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