help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receive weekly update since 09/23

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2019 14:58

‎10-07-2019 14:58

I have looked at all options, checked spam and all folders. Versa is fully up to date as is the app but I am not receiving my weekly update please help!!!!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-08-2019 09:30 - last edited on ‎03-07-2025 06:57 by Fitbit Moderator

‎10-08-2019 09:30 - last edited on ‎03-07-2025 06:57 by Fitbit Moderator

@JohannCatz Welcome! Thanks for being part of our Community! 

Let me help you with your missing weekly reports and thank you for checking the span and junk folders. Have you received other emails from Fitbit (offers, news, etc.)? Check the email address used on your account and also the spam filter settings on your email service.You could try changing the email address and see if you get them on the new one too.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes