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Not receiving an email with the password reset

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‎06-27-2019 02:01 - last edited on ‎06-28-2019 15:16 by

‎06-27-2019 02:01 - last edited on ‎06-28-2019 15:16 by

I have had an email off fitbit to say my account has been compromised and I need to request a new password - which I have done on several occasions - but I have never had the responding email.  Consequently I cannot log in to fitbit on my tracker, so I cannot see my dashboard.  My tracker is still tracking activity.

 

 

Moderator edit: subject for clarity

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‎06-28-2019 15:19

‎06-28-2019 15:19

Welcome to the Fitbit Community @Ccatherine. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with logging into your Fitbit account as you're not receiving an email with the password reset. I appreciate your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-23-2019 07:50

In response to LiliyaFitbit

‎12-23-2019 07:50

How long do you have to wait for this email to reset fit bit password?

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