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Not receiving bedtime reminders on Versa Lite

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‎02-09-2021 07:21 - edited ‎02-09-2021 17:11

‎02-09-2021 07:21 - edited ‎02-09-2021 17:11

When I receive a Fitbit bedtime reminder on my iPhone it does not go to my Fitbit. I know I did turn on notifications for fitbit but the bedtime reminder is the only notification I won’t receive. Sleep mode is scheduled a half an hour after the reminder goes to my phone. Some information: I use an iPhone 8 and a Fitbit versa lite. Please help this reach moderators and support so my issue can be fixed. Thanks!

Forgot to add on iOS 14.5 developer beta.

Moderator Edit: Clarified subject

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‎02-09-2021 16:01 - edited ‎02-09-2021 16:02

‎02-09-2021 16:01 - edited ‎02-09-2021 16:02

Hi @SimonPlayzYT, it's nice to see you again participating here in the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa Lite and try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists.

View best answer in original post

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‎02-09-2021 16:01 - edited ‎02-09-2021 16:02

‎02-09-2021 16:01 - edited ‎02-09-2021 16:02

Hi @SimonPlayzYT, it's nice to see you again participating here in the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa Lite and try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists.

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‎02-09-2021 17:10

In response to RicardoFitbit

‎02-09-2021 17:10

Forgot to mention on iOS 14.5 developer beta.

Sent from my iPhone
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‎02-09-2021 17:12

In response to RicardoFitbit

‎02-09-2021 17:12

Will try ASAP.

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‎02-09-2021 18:31

In response to RicardoFitbit

‎02-09-2021 18:31

I just received my reminder on my phone but it did not work.

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