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Not receiving notifications after pairing headphones with phone

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‎06-19-2020 17:32 - last edited on ‎06-19-2020 22:46 by Fitbit Moderator

‎06-19-2020 17:32 - last edited on ‎06-19-2020 22:46 by Fitbit Moderator

I have connected Bluetooth head phones to my Samsung, since then I no longer get notifications to my watch, can someone help please 

 

Moderator Edit: Clarified subject

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‎06-19-2020 22:46

‎06-19-2020 22:46

Hi @Caz., welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using with your Versa Lite? Did you tried disconnecting the Samsung Bluetooth headphones from your mobile device to see if after doing this the notifications come though? This could be related to a Bluetooth interference situation, please make sure that no other Bluetooth devices are nearby to your Versa Lite so we can move forward and troubleshoot this situation. In the meantime I receive your answers, please restart your device.

 

Looking forward to your reply.

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