Not receiving notifications on my Versa

[Lenza87]

I have a versa and it just stopped receiving text messages about a month ago and this week stopped recovering phone calls. My calendar items are there. It was working fine since May and then just stopped working. I’ve tried all the troubleshooting options I could find

Moderator edit: added label

Moderator edit: updated subject for clarity

[Marrrmaduke]

@Lenza87 phone model, OS, versa firmware version, fitbit mobile app version?

[Lenza87]

iPhone 8+ 12.1
Versa 32.10.15
I’m not sure about the app I’ve uninstalled it and reinstalled it in the last week

Sent from my iPhone

[Marrrmaduke]

@Lenza87 Let's try this first:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing

Also, go to your phone Settings > Notifications > Fitbit and make sure all notifications are enabled. If they are, disable everything, then restart your phone and enable everything back. 

[Lenza87]

Thank you. I just did all those things and my phone calls seem to be back but not text messages.

Sent from my iPhone

[Marrrmaduke]

@Lenza87 Go to Fitbit mobile app and make sure Messages are enabled under Versa's Notifications. If they are, disable them, sync, and enable again. Sync. Can you also take screenshots of the Notification screen of the Fitbit mobile app and the Notifications under your phone Settings?

[Lenza87]

Sent from my iPhone

[Marrrmaduke]

@Lenza87 I'm afraid the images didn't go through. Take a look at this post to see how to add photos. 😊