Not receiving text notifications on Versa 2 with iPhone 11 Pro

[Selinek]

I have a iPhone 11 Pro  I bought versa 2 , 2 weeks ago . I have not been able to receive text notifications on watch. I can receive other notifications fine. I tried all the tips shown on here, but noting seems to work.

Clearly there is a problem why is there no incentive by Fitbit  to fix this? Daughter has a Apple Watch , think I should have got that one instead!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Selinek, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Let me know if you have any additional questions.

[Selinek]

Hi Ricardo

I have tried all the troubleshooting, nothing works. My watch is only 3 weeks old. If this if faulty , i would want a replacement watch. I am more than happy to return my current watch or have my money back in order to purchase an Apple Watch

Kind Regards

Eriner King

[RicardoFitbit]

Your update is appreciated @Selinek.

Thanks for trying the troubleshooting steps that were shared on my previous post, seems odd that you're still experiencing difficulties after trying them. To further investigate, can you please send me a screenshot of the notifications settings from the Messages app? I'll personally verify that all the settings to receive notifications on your Fitbit device are correctly configured.

Looking forward to your reply. 

[Selinek]

Hi

I have sent screenshots from settings iPhone and Fitbit

Trust this helps

Kind Regards

Eriner


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Sent from my iPhone

[Selinek]

Hi

I have emailed you the photo shopped images you asked for. I have not received an answer yet. I want to get this sorted or have a refund so I can buy an apple watch instead , where all the features I expect function properly 

[Selinek]

Hi Ricardo 

i am still waiting for a response a week after providing what you have requested. If I do not receive a reply by the end of the working day tomorrow I will escalating the matter  

[LouFB]

I’m having the same problem with mine! See you at the Apple store ;0) 

[Selinek]

Haha. When I get a refund I will be in the queue. See you there 😃

Sent from my iPhone